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FAQ

What shipping options are available to me?

We offer various shipping options, from standard to express. Depending on your location and the urgency of your order, we can arrange the best shipping solution for you. Delivery to several locations is also possible.

How can I get personalized samples for our products?

For orders of 500 pieces or more, we will create a sample (for a fee) on request after the order has been placed. For small orders, we can send you a package with various customer projects. You can easily book this package by scrolling down and clicking "Order sample".

What does sustainable production mean at Das Merch.?

Sustainability is the core of our brand. We use materials from ethically responsible sources almost exclusively (more than 95% of all orders) and work with production partners who are committed to environmentally friendly practices. In addition to sustainable materials, all textiles are produced in the EU. We have a close relationship with our production partners and employ a tailor shop with around 10 employees in Fafe, Portugal. In addition, we only work with GOTS-certified printing companies. If you want to know more, check out our sustainability page.

Can I reorder my merchandise exactly the same even after a long period of time?

Since we manufacture the products directly and do not use blanks from other brands, we can still produce your desired product after several years. Should a material or accessory no longer be available from one of our production partners for any reason, we will find an individual solution for you with our team in Portugal.

What design options does Das Merch. have?

Feel free to try out our configurator to see how your design looks best on the various products. However, if you have any specific questions, feel free to contact our team.

How can I get an offer for my merchandise?

The fastest way is through our configurator. Live pricing is integrated there, so you can see how the price changes with every design change. If you need a written offer, please contact us using the contact form.

What is the minimum order quantity (MOQs)?

Our minimum order quantities start at 50 pieces per design. This means that you can order a t-shirt or hoodie in different sizes, but you must buy 50 pieces of the same T-shirt in the same color with the same design. For socks, we have a minimum quantity of 300 pairs per size range (e.g. 39-42 or 43-46). Take a look at our configurator, there you can see exactly how much your design will cost.

How long does it take on average for my order to be delivered?

Delivery times vary depending on product type and order quantity. We can deliver some products such as t-shirts and hoodies in our standard colors in around 4 weeks, but in general, you should always plan for 8 weeks. For specific time estimates depending on your order, please contact our customer service.

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